Dated: May  2021

 

Introduction

 

This privacy notice provides information on how we collect and process your personal information when you make a booking or booking enquiry through our website. This privacy notice is separate to our booking conditions and other important information available on our website and does not replace them.

We are responsible for your personal information. We will keep your personal information secure and use the information you provide in accordance with applicable privacy and data protection laws and the terms of this privacy notice.

 

What personal information do we collect?

 

If you make a booking through our website or make inquiries about a booking, we will only collect details that you provide in relation to that booking or inquiry. Information taken is likely to include your name, contact details, address, payment details, date of birth, the number people travelling with you, information about your booking and any additional information you provide to help us or property owners to meet your specific requirements. If you are making a booking on behalf of other people, this privacy notice will apply to all personal information that you have provided and you are required to bring this privacy notice to their attention.

 

We will only collect personal information required to complete the booking. We will not share the information you provide with any third parties. We will only use personal information when the law allows us to.

 

How long will we hold your information for?

 

We will keep your information whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

Payment

 

We will process your financial information, such as payment card details, for the purpose of processing payments, however we do not retain any payment card details once the payment has been accepted.

 

You have the right to ask us at any time:

 

To send you a copy of any personal information that we hold about you;

To correct any inaccuracies in your personal information and to add relevant details where the personal information we hold is incomplete;

To delete any of your personal information, in certain circumstances;

To stop processing your personal information, in certain circumstances;

To restrict the processing of your personal information, in certain circumstances;

You are not required to pay any charge for exercising any of these rights, unless your request is unfounded or excessive. If you wish to exercise any of these rights, get in touch (see contact details).

 

If our websites contais links to other websites this privacy notice only applies to this website. Linked websites will have their own privacy policies that you should read to understand what information they collect about you and how they use it. We do not accept any responsibility or liability for these policies.

 

Telephone calls

 

We do not record telephone calls.

 

Updates

 

We keep our privacy notice under review and we will place any updates on our webpage.

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